Warranty

Intelepos offers one year warranty as standard on all of our new hardware. This gives you total peace of mind on your purchase. If you have purchased re-conditioned hardware then you will be covered by a 90 days warranty.

Intelepos offers two warranty tiers to suit your budget and your business needs.

Standard:

• 12 months warranty for new hardware and 90 days warranty for reconditioned hardware.
• The hardware provided by IntelEPOS will be of good, satisfactory quality and free from any material defects.
• If the customer believes that the hardware is faulty then IntelEPOS will need to be informed in writing VIA email detailing the fault. The customer is then responsible for returning the faulty hardware to IntelEPOS. IntelEPOS will then inspect the hardware and send a replacement as soon as possible but no longer than 14 days after the hardware has been received by IntelEPOS.
• If the hardware develops a fault within 30 days of the purchase then IntelEPOS will replace the hardware with brand new hardware at IntelEPOS expense. The replacement hardware will be covered by the remaining hardware warranty.
• If the fault develops outside of the 30 days then IntelEPOS may send your repaired or reconditioned hardware as a replacement.
• If the hardware has been purchased as a reconditioned then the above clause applies from the date of the purchase to the end of the warranty period.
• Standard warranty is subject to exclusions detailed in the exclusions section.

Extended:

• 18 months warranty for new hardware and 120 days warranty for reconditioned hardware.
• The hardware provided by Intelepos will be of good, satisfactory quality and free from any material defects.
• If the customer believes that the hardware is faulty then Intelepos will need to be informed in writing VIA email detailing the fault. Intelepos will then responsible for collecting the faulty hardware from the customer and collecting the faulty hardware. If the customer informs us of the fault before 2 PM then the replacement hardware will be delivered the next day. If the customer informs us after 2 PM then the replacement hardware will be delivered within two working days.
• If the hardware develops a fault within 60 days of the purchase then Intelepos will replace the hardware with brand new hardware at Intelepos expense. The replacement hardware will be covered by the remaining hardware warranty.
• If the fault develops outside of the 60 days then Intelepos may send your repaired or reconditioned hardware as a replacement.
• If the hardware has been purchased as a reconditioned then the above clause applies from the date of the purchase to the end of the warranty period.
• Extended warranty is subject to exclusions detailed in the exclusions section.

Exclusions:

Standard and extended warranty packages are subject to exclusions as follows:

• The hardware has been tampered with, modified or repaired by anyone apart from Intelepos 
• Any damage to the hardware that is cosmetic and does not materially impact the functioning or operation of the hardware
• Any damage caused by natural disasters, fire, theft, war, terrorism, misuse (accidental or intentional), neglect, abuse, accidental drops/spills or power surges.
• Use of hardware with any other software or hardware not provided by Intelepos.
• Any damage caused by customer’s neglect to protect from viruses or malware.
• Damage caused by external electrical faults or accidents