Privacy Policy | We Keep Your Personal Information Secure

This privacy policy was last updated on 07/08/2019.

This notice describes how we use your information.

By clicking on the ‘Confirm’ button on sign up, by visiting intelepos.com or using our apps, you are accepting the practices described in this Privacy Notice.

What Personal Information About Users Do We Gather?

Intelepos Limited (“we”, “us”, “our”) collects, uses and is responsible for certain personal information about you. When we do so we are regulated under the Data Protection Laws which include the Data Protection Act 1998 and any replacement legislation, and the General Data Protection Regulations (GDPR). The Data Protection Laws apply across the European Union (including in the United Kingdom) and we are responsible as ‘controller’ of that personal information for the purposes of those Laws. The information we gather about Users helps us personalise and continually improve your Intelepos experience. Some Users of our Website will also be Members. You are a Member if you register on our Website as a Client. Here are the types of information we gather.

• Information You Give Us:
  We receive and store any information you enter on our Website or give us in any other way. By registering with Intelepos as a Member via our Website, you choose to accept the practices described in this Privacy Notice. We use the information that you provide for such purposes as set out in here. Please note that it is possible to authorise another individual to operate and manage your account on your behalf. However, if you have such an arrangement in place, you remain primarily responsible for the use of your account, and any liability that may arise in connection with that use, including for any and all payments due under it or claims brought against you in respect of that use.

• Automatically Collected Information:
  We receive and store certain types of information whenever you interact with us. For example, like many websites, we use “cookies”, and we obtain certain types of information when your Web browser accesses our Website or advertisements and other content served by or on behalf of Intelepos on other websites.

• Mobile/Tablet:
  When you download or use apps created by us or on our behalf, we may receive information about your location and your mobile device, including a unique identifier for your device.

• E-mail Communications:
  To help us make e-mails more useful and interesting, we often receive a confirmation when you open e-mails from us if your computer or device supports such capabilities. We also compare our customer list to lists received from other companies, in an effort to avoid sending unnecessary messages to our Users. If you do not want to receive e-mail or other mail from us, please contact us.

• Facebook and other Social media platforms:
  You may integrate your account with social media platforms including Facebook and Twitter. By doing so you authorise us to collect your information, such as your username, encrypted access credentials, and other information, that may be available on or through your social media account. Such information may include your name, profile picture, country, hometown, e-mail address, date of birth, gender, friends’ names and profile pictures and networks. We may store this information and use it for the purposes explained in here and to verify your credentials with social media platforms.

• Information from Other Sources:
  We might receive information about you from other sources and add it to our account information.

What About Cookies?

• Cookies are unique identifiers that we transfer to your device to enable our systems to recognize your device and to provide product features, personalised advertisements on other websites, and to remember your requests for services (if you are a Client) or job lead purchases (if you are a Trade Business) between visits.

• The Help feature on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. Additionally, you can disable or delete similar data used by browser add-ons, such as Flash cookies, by changing the add-on’s settings or visiting the website of its manufacturer. Since cookies will allow you to take advantage of some of the Website’s product features, we recommend that you leave them turned on. For instance, if you block or otherwise reject our cookies, you may not be able to post requests for services or buy job leads, or use any of our online products and services that require you to sign in.

If you have a question about cookies that isn't covered here, you can get more information at aboutcookies.org.uk

Does Intelepos Share the Information It Receives?

Information about our Members is an important part of our business. We share Member information only as described below and with controls that either are subject to this Privacy Notice or follow practices at least as protective as those described in this Privacy Notice. We do not typically share personal information about Users who are not Members.

• When You Post A Request For Services:
  We share Client information (full name, postcode, email address and phone number) with Trade Businesses that respond to a Client’s request for services. Trade Businesses must comply with the Trade Business Code of Conduct concerning how they deal with Clients and use Client information. Here we are using your information to fulfil our contractual obligations to you.

• When You Respond to A Request For Services:
  We share Trade Business’s information (name, full address including postcode, email address and phone number) with Clients when they respond to a request for services. Here we are using your information to fulfil our contractual obligations to you. In pursuit of our interest in providing Clients with access to legitimate Trade Businesses and ensuring the positive reputation and user experience of the Website is upheld, in the event of a dispute between a Client and a Trade Business, we will make available any other personal information we hold on a Trade Business that is pertinent to that dispute and may, in our judgment assist in the fair and reasonable resolution of that dispute.

• Affiliated and Other Businesses We Do Not Control:
  We work closely with other businesses. For instance, you may have the option to buy products and services from third parties through the Website. You can tell when a third party is involved in your transactions, and we may share Member information with that third party in order to provide you with the services you have requested.

• Third parties for their own research and marketing purposes but we will not share your personal information with such third parties without your consent. In providing these options we are pursuing our legitimate business interests having assessed these interests against the benefit to you of the additional products and services and the risks associated with the information we share.

• Protection of The Website And Other Websites And Applications Operated By Intelepos:
  We disclose account and other personal information when we believe disclosure is appropriate to comply with the law; enforce or apply our User Agreement and other agreements; or protect the rights, property, or safety of our Website, our Users, or others. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction. We work with individual identity data providers to obtain information about Members from the Electoral Register and other sources to verify identity. We may ask you to provide physical forms of identity verification when you open or during the operation of your account. We may where we deem it necessary search credit reference agency files to assess a Client’s ability to fund extensive jobs or services requests or seek forms of identity verification. If we need to do so, we will seek each Client’s consent in advance.

• With Your Consent:
  Other than as set out above, you will receive notice when information about you might go to third parties, and you will have an opportunity to choose not to share the information.

• Sharing Information with Search Engines:
  To enable others to find you and find out more about the services Trade Businesses offer, your profile information on our Website may be included within search engine results. This includes but is not limited to your company name, profile picture, work area, services offered and reviews from homeowners.

• Facebook And Other Social Media Services:
  We offer many ways for Users to find enjoy and share content about Trade Businesses from a range of sectors. We enable and encourage users to explore who else is using our Website and their public profiles. Most of your information (apart from financial information) including job budgets and spending on services commissioned via our Website is publicly available to others. What may be shared or made visible on our Website includes your name and/or username, profile picture, tier of membership, details of users that you follow and your activity, including the designs and projects you like, social media applications that you link to your account and user content that you post on our Website. We may use your public information to promote Intelepos and/or the Website and to help others find and follow you and/or your profile (content on the Website) through social media services. Where we undertake this activity and that set out above relating to search engines and social media, we are doing so in pursuit of our legitimate business interests having assessed these interests against the information we are using (much of which is publicly available) and any risks to Trade Businesses.

• You acknowledge and agree that the use of your information by any third-party website or social media platform will be governed by their own privacy policies.

• While you can use your Marketing Preferences to choose what communications you receive from us, you can also manage your public information by changing your sharing preferences. However, please note that it may not be possible for Trade Businesses to make certain information private on our Website, including your name and/or username, profile picture, and other basic information, such as the users you follow on our Website. Such information which is set to “public” in your settings, such as projects you like, may be used, re-shared or linked to by others on our Website or across the web, so please use your profile carefully and manage your account settings regularly.

• Sharing Information with Facebook, Twitter And Other Social Media Platforms:
  To personalise your experience, we may share information we have collected about you with Facebook, Twitter and other social media platforms, such as high level geographic information, your design preferences, settings and technical data. However, we take precautions to prohibit Facebook, Twitter and other social media platforms from attempting to identify you using the information we provide to them or by collecting additional information without your consent. Facebook, Twitter and other social media services may be able to identify you and associate the information previously provided by ratedpeople.com with you. You agree and understand that a social media provider’s privacy policy governs its use of your information that we provide to it or that it collects from you.

• We may also collect additional information including your postal code, mobile number and details of your transaction history.

How Secure Is the Information We Hold About You?

We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input;

We reveal only the last four digits of your credit card numbers when confirming any payment transaction;

It is important for you to protect against unauthorized access to your password and to your computer. Be sure to sign off when you finish using a shared computer.

What About Third-Party Advertisers and Links To Other Websites?

Our Website, Apps, and any Electronic Media may include third-party advertising and links to other websites. If you access other websites using the advertising or links provided, the operators of those websites may collect information from you which will be used by them in accordance with their privacy notice which may differ from ours. For more information about third-party advertising on our Website, please read our Cookies policy.

How long your personal information will be kept

We will hold your personal information whilst we continuing to provide services to you and following the termination of our contractual relationship for any period we are required to do so by any applicable legislation (eg UK tax legislation requires us to hold information for a minimum of 6 years). Additionally, we will continue to hold such of your personal information as is necessary and proportionate to fulfil our legitimate interests. Specifically, we will retain information on Trade Businesses no longer using the Website necessary to retain the integrity of the Website by preventing Trade Businesses from using a different identity, re-listing on the Website following de-listing or manipulating ratings on the Website.

Your rights

Under the Data Protection Laws, you have a number of important rights free of charge. In summary, those include rights to:

• access to your personal information and to certain other supplementary information that this Privacy Notice is already designed to address

• require us to correct any mistakes in your information which we hold

• require the erasure of personal information concerning you in certain situations

• receive the personal information concerning you which you have provided to us, in a structured, commonly used and machine-readable format and have the right to transmit those data to a third party in certain situations

• object at any time to processing of personal information concerning you for direct marketing

• object to decisions being taken by automated means which produce legal effects concerning you or similarly significantly affect you

• object in certain other situations to our continued processing of your personal information

• otherwise restrict our processing of your personal information in certain circumstances.

Keeping your personal information secure

We have appropriate security measures in place to prevent personal information from being accidentally lost or used or accessed in an unauthorised way. We limit access to your personal information to those who have a genuine business need to know it. Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality.

We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.